Privacy Policy

Last Updated: September 17, 2025

Welcome to SORĒ ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Services.

A. Information You Provide to Us

  • Personal Identification Information: Your full name, email address, postal address, phone number, and other similar contact data when you register for an account, place an order, or contact us.
  • Payment Information: Credit card numbers, debit card numbers, and other payment details when you make a purchase. This information is typically processed by our third-party payment processors, and we do not store full card details on our servers.
  • Communications: Any information you provide when you contact us for customer support, provide feedback, or otherwise communicate with us.

B. Information We Collect Automatically

  • Log and Usage Data: Information our servers automatically collect when you access our website, such as your IP address, browser type and version, operating system, referral source, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Services, to remember your preferences, and for advertising purposes. For more details, please see our "Cookies and Tracking Technologies" section below.

2. How and Why We Use Your Information

We use the information we collect for various business purposes, based on different legal grounds:

  • To Provide and Manage Our Services: To create and manage your account, process your transactions, and fulfill your orders. (Legal Basis: Performance of a contract)
  • To Improve Our Services: To analyze usage data and trends to improve our website, products, and user experience. (Legal Basis: Legitimate interests)
  • To Communicate With You: To send you administrative information, such as order confirmations, updates to our terms, and security alerts. We may also send you promotional materials if you have consented. (Legal Basis: Performance of a contract, Consent)
  • For Security and Fraud Prevention: To protect our website and users from fraudulent activity and to maintain the safety and security of our Services. (Legal Basis: Legitimate interests)
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, court orders, or other legal processes. (Legal Basis: Legal obligation)

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

  • With Service Providers: We share information with trusted third-party vendors who perform services for us, such as payment processing, order fulfillment, data analysis, email delivery, and hosting services. These parties are contractually obligated to keep this information confidential and secure.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent illegal activity.
  • During Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include data encryption, secure server infrastructure, and regular security assessments. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to object to or restrict processing: You have the right to object to our processing of your personal data or request that we restrict it, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

You may also opt-out of receiving promotional communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at lucuhelpdesk@gmail.com.

For residents of California: The California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. Please contact us for more details.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.

8. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed of our privacy practices.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

Email: lucuhelpdesk@gmail.com